Forum Discussion

Silver Contributor

Nov 03, 2022

Solved

Viva Insights Error - This email doesn't meet the five-recipient minimum for read statistics.

I am sending an email from my individual account to a distribution list of over 500 people. The Viva insights tab initial shows that the open rate will be available after 30 minutes. After waiting 30...

Insights Outlook add-in

Jake_Caddes
Nov 07, 2022
Hi VI_Migration,

After reviewing your situation with the product team, we believe that in-depth investigation is needed to arrive at the best possible conclusion on your behalf for the issue you have listed. In order to ensure proper traction, we recommend that you create a Microsoft support engagement using the following options:

https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

Please let me know if you need any additional support. Thanks for your understanding.

VI_Migration

Silver Contributor

Dec 22, 2022

Did you have the right license? The Viva Insights add-in will show that message if you only have an 'Insights by MyAnalytics' licenses.

https://learn.microsoft.com/en-us/viva/insights/personal/use/use-insights

Track email and document open rates (Applies to: This insight is currently available only to people who are enrolled in an https://learn.microsoft.com/en-us/viva/insights/personal/overview/plans-environments.)