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amirut's avatar
amirut
Copper Contributor
Dec 12, 2024
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Need help retrieving Viva Insights (Open rate) from a 20-day old email

I have scheduled an email on Nov 18 to be sent on Dec 15. Right now I want to cancel it, but I do not have acces to viva insight. How can I cancel the email? Please!!! this is very urgent.
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  • Jake_Caddes's avatar
    Jake_Caddes
    Jan 08, 2025

    Hi Amirut, so sorry for the delay - 

    To edit a delayed email, open your outbox folder in Outlook and select the delayed message and make the necessary changes then click send, the message will still be scheduled for delayed delivery will remain in your inbox until it's ready to be sent.

    To delete the email open the outbox folder, open the mail and disable the delayed delivery by unchecking the do not deliver option, then delete the mail.

Jake_Caddes's avatar
Jake_Caddes
Icon for Microsoft rankMicrosoft
Jan 08, 2025

Hi Amirut, so sorry for the delay - 

To edit a delayed email, open your outbox folder in Outlook and select the delayed message and make the necessary changes then click send, the message will still be scheduled for delayed delivery will remain in your inbox until it's ready to be sent.

To delete the email open the outbox folder, open the mail and disable the delayed delivery by unchecking the do not deliver option, then delete the mail.

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