Forum Discussion
In MS365, a document linked in Meeting Insight opened a different file
Hi Everyone, I ran into a problem this morning. When I checked a calendar meeting this morning and clicked on the document link in the Meeting Insights section, a different file opened. I was usin...
Hello vclark1966,
here is Ahmed, let me try to help you 🙂
The reasons for such issues are not so clear as this is not a known/expected issue
Possible reasons might be:
- The add-in is not enabled or installed properly.
- The add-in is not compatible with your Outlook version or platform.
- The add-in is experiencing a temporary glitch or bug.
To troubleshoot and resolve the issue, you can try the following steps:
- Please clear Outlook Cache: How to Clear the Outlook Cache (lifewire.com)
- Check if the add-in is up to date. In Outlook, select File > Office Account > Update Options > Update Now. This will download and install the latest updates for Outlook and the add-in.
Feel free to reply back for any further questions
Warm regards,
â–‚ â–… â–† â–‡ Ahme:D â–‡ â–† â–… â–‚
Thanks for your advice. I removed the Viva Insight Add-in. I didn't install it, and I now don't trust it. I did clear the cache too. That's always a good thing to do. I'm going to add the Viva Insight to the annoying things Microsoft pushes on us. Our organization is in the process of removing the Feed function too. It's way too intrusive.
Thanks,
Val
- I understand your frustration, Val!
I assumed it was a temp glitch.
Wish you always the best 🙂