Forum Discussion
Deployments calculation for Modern Work
I raised the question with Partner support, and they recommended I bring it up here.
I am referring to general customer observations, not customers going bankrupt.
Example:
Beginning of year
Active usage is at 9
Licensed active users is 21
Number of licenses is 21
Real usage and calculated usage is 42,8%
End of year
Active usage is at 8
Licensed active users is 18
Number of licenses is 21
Real usage is now 44,4%, but calculated usage is 38,09%
So even though the actual usage percentage has increased, the calculated usage that is the metric for partner eligibility has decreased.
You could argue that the partners responsibility is to make sure, that there are no unused licenses on the tenant, but that is next to impossible with yearly license commitment.
I understand your point, it's valid to some extend. But I don't think this partner community can assist here.
You're asking Microsoft to change their rules, but this is just a community that shares insights. I think the support team has misdirected you to here.