Forum Discussion
Deployments calculation for Modern Work
Not sure what you're trying to say here. You can disagree with how the points are calculated, but you can't change it. It is what it is...
Deployments look at used workloads within a purchased license. Eg. if a customer purchased 100x M365 E5 licenses, but non of the users actually use Teams Phone (which is included in the license), then no points are earned for the Teams Phone deployment.
If the partner that starts to implement Teams Phone and provides adoption of the using Teams Phone service, the usage will grow at the customer's side. If the customer that has over 40 users actually using the service, the threshold is reached and the partner earns points.
So earning points at Deployments is directly impactable by the partner by enabling customer to adopt more workloads in the licenses they've purchased. From my point of view, the Deployment points do work as intended and it makes sense.
I can't imagine a customer purchasing 100 licenses, but actually only needing/using 35 licenses, just to keep an overage of licenses available for hiring/layoffs.
And if a customer having 100 licenses with 95 active users, but then drops to like 30 active users due to layoffs, I think the least problem for both the partner and definitely the customer would be the Designation points. Probably the customer is in financial crisis and isn't even able to keep paying their invoice of the 100 licenses anymore, which they won't be needing either
I raised the question with Partner support, and they recommended I bring it up here.
I am referring to general customer observations, not customers going bankrupt.
Example:Beginning of year
Active usage is at 9
Licensed active users is 21
Number of licenses is 21
Real usage and calculated usage is 42,8%
End of yearActive usage is at 8
Licensed active users is 18
Number of licenses is 21
Real usage is now 44,4%, but calculated usage is 38,09%So even though the actual usage percentage has increased, the calculated usage that is the metric for partner eligibility has decreased.
You could argue that the partners responsibility is to make sure, that there are no unused licenses on the tenant, but that is next to impossible with yearly license commitment.I understand your point, it's valid to some extend. But I don't think this partner community can assist here.
You're asking Microsoft to change their rules, but this is just a community that shares insights. I think the support team has misdirected you to here.
