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Your account has been locked
Hi BZ_Lotfi,
so let´s try to refrase your question.
Why can't you recieve SMS to your phone number? Have you lost your phone number or your telephone or you are simply not recieving a code from Microsoft?
What email were you using for the first set up of your microsoft account? You have no access to this email or you don't recieve codes from Microsoft?
What email provider are you using for recovering your account? Did you check the spam folder if it contains a code from Microsoft recovery?
Help with the Microsoft account recovery form - Microsoft Support
Try to recover your account going on this link Si votre compte a été verrouillé - Support Microsoft, or try to contact the Microsoft Support directly.
You should also definitely use Multi Factor Authentication (MFA) with Microsoft Authenticator App in the future.
Microsoft Authenticator-App für Mobiltelefone | Microsoft SecurityPlease click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.If the post was useful in other ways, please consider giving it Like.
Kindest regards,
Leon Pavesic
thank you for your reply ,"If you lost your phone and/or you cant use this phonenumber.." no I have not lost my phone number linked to the email account but I cannot receive the code by SMS
Hi BZ_Lotfi,
just open a link: Recover your account (live.com)
enter your Microsoft E-mail (credentials), then an email for which you have access to recieve code in the next step.
enter the "Captcha" letters (signs), and click "Next".
You should see a code in your E-mail from the second row, enter it and recover your account.
Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.
If the post was useful in other ways, please consider giving it Like.
Kindest regards,
Leon Pavesic
- I have already done all the steps correctly and I have sent several requests to the Microsoft teams but no one responds, I find that your security system is too bad and you will lose a lot of customers for free
Hi BZ_Lotfi,
so let´s try to refrase your question.
Why can't you recieve SMS to your phone number? Have you lost your phone number or your telephone or you are simply not recieving a code from Microsoft?
What email were you using for the first set up of your microsoft account? You have no access to this email or you don't recieve codes from Microsoft?
What email provider are you using for recovering your account? Did you check the spam folder if it contains a code from Microsoft recovery?
Help with the Microsoft account recovery form - Microsoft Support
Try to recover your account going on this link Si votre compte a été verrouillé - Support Microsoft, or try to contact the Microsoft Support directly.
You should also definitely use Multi Factor Authentication (MFA) with Microsoft Authenticator App in the future.
Microsoft Authenticator-App für Mobiltelefone | Microsoft SecurityPlease click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.If the post was useful in other ways, please consider giving it Like.
Kindest regards,
Leon Pavesic
I haven't lost my phone but when I try to recover my email using the phone code, Microsoft sends me this error message : A temporary problem with this service has occurred. Try again. If this message continues to appear, try again laterLeonPavesic