Forum Discussion
Windows Outlook Mail
Are you using Classic Outlook or New Outlook?
See; What version of Outlook do I have? - Microsoft Support
Which account type are you using? Exchange, Outlook.com, IMAP, POP3, other...?
What happens when you try to open Outlook? Which error message do you get?
- AJ7May 22, 2026Copper Contributor
Hello Robert,
Thanks for your response. I am a Windows 10 user and have always used applicable mail apps for whatever Microsoft Edition I was using over the 30 years that I have been a Microsoft user (my computer most recently transitioned from Windows Mail to Outlook Mail). I never encountered a problem access my Microsoft emails until 2 weeks ago when my Windows mail icon suddently stopped loading, which caused me a great deal of inconvenience, so I had to access through a longer, round-about method. Then last Saturday (May 16), I was successfully able to install the app again on my taskbar from the Microsoft store and it loaded and worked well for 2 days. Then again the app again disappeared from my computer. I still have the Outlook app on my desktop but it does not load when I click on it. Consequently, I cannot tell you what version it is but its whatever is compatible with Windows 10 computer.
My internet provider uses IMAP.