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MyUsername12950's avatar
MyUsername12950
Copper Contributor
Jul 19, 2023

Windows asks password to delete quality update, doesnt accept correct password

Hey, So I get a black screen when I log in on my PC, so I took my laptop and same thing. Looked it up and deleted quality update on my laptop without any issue and it worked. Now I try to do the s...
NikolinoDE's avatar
NikolinoDE
Gold Contributor
Jul 23, 2023

MyUsername12950 

It seems like you are facing authentication issues on your PC when trying to delete a quality update. Since you mentioned that the password works fine on your laptop but not on your PC, there could be a few reasons for this problem. Here are some steps you can try to resolve the issue:

  1. Check for Caps Lock: Double-check if the Caps Lock key is turned on when entering your password on the PC. Sometimes, accidental Caps Lock activation can cause password authentication failures.
  2. Check for Num Lock: If your password includes numbers and you are using a numeric keypad, make sure the Num Lock key is turned on.
  3. Try an On-Screen Keyboard: Use the On-Screen Keyboard to enter your password on your PC. This can help confirm whether there's an issue with your physical keyboard.
  4. Restart Your PC: Sometimes, a simple restart can resolve temporary authentication issues.
  5. Check Language and Keyboard Settings: Ensure that the language and keyboard settings on your PC are correct. If your password contains special characters, check that the keyboard input matches the correct language and layout.
  6. Check Microsoft Account Credentials: Verify that you are using the correct Microsoft account email and password associated with your PC. You can try logging in to the Microsoft account website (account.microsoft.com) on your PC to ensure your credentials are working.
  7. Reset Microsoft Account Password: If you are certain that the password you are entering is correct, consider resetting your Microsoft account password. Sometimes, password synchronization issues can cause problems.
  8. Temporary Network Issue: There might be a temporary network issue preventing your PC from verifying your Microsoft account. Ensure your PC has an active and stable internet connection.
  9. Try Safe Mode: Boot your PC into Safe Mode and try deleting the quality update from there. Safe Mode might bypass any conflicting settings that are causing the issue.
  10. Check Windows Update Settings: Ensure that your Windows Update settings are correct. You can check the settings by going to "Settings" > "Update & Security" > "Windows Update."
  11. Run System File Checker (SFC): Open Command Prompt as an administrator and run the "sfc /scannow" command. This will check and repair any corrupted system files that might be causing issues.

If none of the above steps resolve the issue, it is possible that there might be deeper system issues causing the problem. In such cases, it might be best to consult a professional to diagnose check on site and fix the specific problem on your PC.

Since no one has answered it for at least one day or more, I entered your question in various AI. The text and the steps are the result of various AI's put together.

 

My answers are voluntary and without guarantee!

 

Hope this will help you.

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