Where is the 'directory' in outlook?

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In Outlook, the contacts from the "Outlook Contacts" are typically synced with the email area, and updates made to contacts should reflect when you start typing an email address. However, in some cases, the synchronization between the contacts and the email area may not happen instantly or could encounter issues.

To troubleshoot the issue where the wrong name appears when typing an email address, you can try the following steps:

1. Check the contact's email address: Verify that the contact you have in the "Outlook Contacts" has the correct email address associated with it. Open the contact from the "Outlook Contacts" and confirm that the email address is accurate.
2. Update the Offline Address Book (OAB): Outlook relies on an Offline Address Book that is periodically updated to reflect the latest contact information. You can manually update the OAB by going to the "Send/Receive" tab in Outlook's ribbon and clicking on "Update Folder" or "Download Address Book." This will ensure that the latest contact information is synchronized.
3. Clear the autocomplete cache: Outlook has an autocomplete cache that stores previously entered email addresses. Sometimes, outdated or incorrect email addresses can be stored in the cache. To clear the cache, go to the File tab, select "Options," choose the "Mail" category, and under the "Send messages" section, click on the "Empty Auto-Complete List" button. This will clear the cache and allow Outlook to relearn the correct email addresses.
4. Restart Outlook: Sometimes, a simple restart of Outlook can resolve temporary synchronization issues. Close Outlook completely and reopen it to see if the correct names are now displayed when typing email addresses.

If the issue persists after trying these steps, it is possible that there may be a more complex synchronization issue or a configuration problem. In such cases, contacting your organization's IT support or Outlook administrator for further assistance would be advisable. The text and steps were created with the help of AI.

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