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janhoek's avatar
janhoek
Copper Contributor
Jun 07, 2020

when sending mail content is replaced by a few Chinese characters

I'm using outlook (MS 365) with Windows 10 on a MS Surface. Every now and then I'v typed mail (old fashioned pop server, no imap, gmail or so) and after sending the body text was replaced with 3 chinese looking characters. Both at the ones receving the mail ánd in my sent items. Body text nowhere to be found ;(

After some googling I changed automatic coding for outgoing messages (in international options in the advanced part of outlook options) from Western European (windows) into Unicode (UTF-8).

 

That helped, no more chinese, but sometimes mails are entirely empty!

 

In now unchecked automatic going entirely, see what happens...

 

Anybody else had this, suggestions?

 

Ciao,

Jan

  • stadair1's avatar
    stadair1
    Copper Contributor

    janhoek 

    Hi,

    This started happening with me this week, but only on some emails, not all.

    Did you ever get to the bottom of it.

  • PawShaker's avatar
    PawShaker
    Copper Contributor

    janhoek 

    The same here. Instead of a body there are just 3 Chinese or Korean characters: 錐쩣ƹ

    Example of test message after receiving it: 

    Delivered-To: kkozek@gmail.com
    Received: by 2002:a50:1ae3:0:0:0:0:0 with SMTP id m90csp13351082ecm;
            Fri, 1 Jan 2021 17:36:22 -0800 (PST)
    X-Google-Smtp-Source: ABdhPJxGensFBuKoUmiFza9wxWW9hBvmyqkrIGwSDUY4Mq3bIFbNZUrGyiBYyTCECaG8K6d1AD5e
    X-Received: by 2002:a17:902:d351:b029:db:d63d:d0e with SMTP id l17-20020a170902d351b02900dbd63d0d0emr44981927plk.75.1609551381849;
            Fri, 01 Jan 2021 17:36:21 -0800 (PST)
    ARC-Seal: i=1; a=rsa-sha256; t=1609551381; cv=none;
            d=google.com; s=arc-20160816;
            b=o/Fabgmxh+bXQABEM1dOnVIcxB4KvAvjZ2VF4IrdS+1tFu7q9S0YjB2LuwXjPSqNvO
             FS7WLDXx6sRFpO9PsfTCtyImGmgebx1gSAGD+cLfDaYZqNbIincHuMoGqyAuhab67n9Z
             naMAkT9VCk/ctuI0qBSCdYP9FyQrFmGxpm9peoLu35poqHnhBpAWFAB5YNU7fhyYSAnJ
             ZtN6W4JTE7Hh5rsFKfopDB1NXVdsRMttTZ6txEs099Rcyr3DtrbWT4aNVNFhvGUCN+BO
             m0DLGmssTtvpITbVPc/s6prn8QnO6KL/Clf+QpkYlUYyCtWMf8JYdYtNv9Os7tfZbNA3
             2uUw==
    ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
            h=content-language:thread-index:mime-version:message-id:date:subject
             :to:from;
            bh=fddIdHp29hDXphTqHvyVxUEFMCQL3LD21tpIg0UdG9I=;
            b=a8mlvs3n7gEVhNflVfSaI5CYHKAvJWnFzomcX77ny1+j5FYwgzP5VdKrXhle8EXkEv
             CUUEQ8jXdr+H7wq4FahuzbO+VtfdelE5peGrjfH43qh+x0Z6LfFFxCLOgc9CgpDurVg/
             WqbfnTTkzdy14cVufDbyqqxgGah5oY4/RSg3NJWvORNBBXK2DNfj8bu0856XBNmbuMj8
             t5xikksQqYbRckR5Lhyp92rk18Qbf9vDg9hrIosBm99nUa8utXer0zo9M7buXNmcB+mb
             vUj7kF7KBu/MEeGHVOSJQJxGywEKXcVYTuC1+X1E7mY/QTlDy6UvmIj3FfVP9IDX9F2o
             r92A==
    ARC-Authentication-Results: i=1; mx.google.com;
           spf=pass (google.com: domain of e.kozek@bigpond.com designates 203.38.21.9 as permitted sender) smtp.mailfrom=e.kozek@bigpond.com
    Return-Path: <e.kozek@bigpond.com>
    Received: from nsstlmta09p.bpe.bigpond.com (nsstlmta09p.bpe.bigpond.com. [203.38.21.9])
            by mx.google.com with ESMTPS id d4si13423303pjs.5.2021.01.01.17.36.20
            for <kkozek@gmail.com>
            (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
            Fri, 01 Jan 2021 17:36:21 -0800 (PST)
    Received-SPF: pass (google.com: domain of e.kozek@bigpond.com designates 203.38.21.9 as permitted sender) client-ip=203.38.21.9;
    Authentication-Results: mx.google.com;
           spf=pass (google.com: domain of e.kozek@bigpond.com designates 203.38.21.9 as permitted sender) smtp.mailfrom=e.kozek@bigpond.com
    Received: from smtp.telstra.com ([10.10.24.4])
              by nsstlfep09p-svc.bpe.nexus.telstra.com.au with ESMTP
              id <20210102013619.WLIK25903.nsstlfep09p-svc.bpe.nexus.telstra.com.au@smtp.telstra.com>
              for <kkozek@gmail.com>; Sat, 2 Jan 2021 12:36:19 +1100
    X-RG-Spam: Unknown
    X-RazorGate-Vade: gggruggvucftvghtrhhoucdtuddrgedujedrvddvkedgfeekucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuuffpveftpgfvgffnuffvtfetpdfqfgfvnecuuegrihhlohhuthemucegtddtnecusecvtfgvtghiphhivghnthhsucdlqddutddtmdenucfjughrpefhvffufffkgggtofhtsegrtdhgpedvtdejnecuhfhrohhmpeeovgdrkhhoiigvkhessghighhpohhnugdrtghomheqnecuggftrfgrthhtvghrnhepheehueevkeeugeekhedtuddugeeifeefgfdtffehheefveelkeeiieekvdefjeevnecukfhppedutddurddujeelrddvtdeirddvudegnecuvehluhhsthgvrhfuihiivgeptdenucfrrghrrghmpehhvghlohepmffqufevkfgfufgkmffqpdhinhgvthepuddtuddrudejledrvddtiedrvddugedpmhgrihhlfhhrohhmpeeovgdrkhhoiigvkhessghighhpohhnugdrtghomheqpdhrtghpthhtohepoehkkhhoiigvkhesghhmrghilhdrtghomheq
    X-RazorGate-Vade-Verdict: clean 0
    X-RazorGate-Vade-Classification: clean
    X-RG-VS-CLASS: clean
    X-Authentication-Info: Submitted using ID e.kozek@bigpond.com
    Received: from KOSCIUSZKO (101.179.206.214) by smtp.telstra.com (5.8.420) (authenticated as e.kozek)
            id 5FE6CD1402144A29 for kkozek@gmail.com; Sat, 2 Jan 2021 12:36:18 +1100
    From: <e.kozek@bigpond.com>
    To: Krzysztof Kozek <kkozek@gmail.com>
    Subject: tragedia komputerowa
    Date: Sat, 2 Jan 2021 12:36:16 +1100
    Message-ID: <000f01d6e0a7$aa4dbd30$fee93790$@bigpond.com>
    MIME-Version: 1.0
    Content-Type: multipart/alternative; boundary="----=_NextPart_000_0010_01D6E103.DDBEAA60"
    X-Mailer: Microsoft Outlook 16.0
    Thread-Index: Adbgp5gV8d0MTIyzTVSz0wRFOb3nXw==
    Content-Language: en-us
    
    ------=_NextPart_000_0010_01D6E103.DDBEAA60
    Content-Type: text/plain; charset="utf-8"
    Content-Transfer-Encoding: base64
    
    6YyQ7KmjxrkNCg==
    ------=_NextPart_000_0010_01D6E103.DDBEAA60
    Content-Type: text/html; charset="utf-8"
    Content-Transfer-Encoding: quoted-printable
    
    =E9=8C=90=EC=A9=A3=C6=B9
    ------=_NextPart_000_0010_01D6E103.DDBEAA60--

     

  • PawShaker's avatar
    PawShaker
    Copper Contributor

    janhoek Problem is caused by McAffe add-in. Apparently solution is to change McAfee Settings

    Antispam \ Outgoing Email Scan \ unclick 'Add a McAfee Signature to indicate emails are safe'

    • stadair1's avatar
      stadair1
      Copper Contributor

      PawShaker 

       

      Thanks for this.. I've been banging my head over this for months.

      Have just tried the setting change on McAfee, will see how it goes..

      • PerSo2035's avatar
        PerSo2035
        Copper Contributor

        stadair1 

        The same happens with me. Were do you update the settings? in McAfee or in Outlook? I couldn't find the place in McAfee..?

    • Lucce's avatar
      Lucce
      Copper Contributor

      PawShaker 

       

      I have same issue, but I don't find this option to unclick outgoing emails: See screen shot. I also don't find it at other places. Any ideas? 

       

      • Coach44's avatar
        Coach44
        Copper Contributor

        Lucce 

        I went  back to retrace my steps in McAfee Live Anti-Spam and the option for scanning out going email is gone. McAfee is acting weird.  I suggest you get ahold of McAfee tech support and have them assist you, but McAfee is definitely the problem as when I deselected the option to scan outgoing mail the problem stopped. 

        Coach44

  • marjanc's avatar
    marjanc
    Copper Contributor

    janhoek try checking if you have multiple office suite installed in your machine. uninstall the other and keep only 1 version of Office suite in your machine. you can do that by going to control panel > programs and features > uninstall a program. but, if you only have one version of office the next thing you have to do is to go to any office apps (e.g. word app) go to file > account > see if you only have 1 subscription open there. if you are seeing multiple subscription this will cause the interruption to resolve it you can sign out from all of your account first in office and then close all apps and reopen you need to see only 1 office suite showing in this part too. see the screenshot below with yellow circle.

    you can also use cscript in command prompt to remove other office suite installed.

  • Coach44's avatar
    Coach44
    Copper Contributor

    janhoek 

     

    I I changed settings for McAfee to not scan outgoing email.  That fixed it. 

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