Forum Discussion
Web add-ins missing in new Outlook for Windows [SOLVED]
Neil_Benson I solved the issue by making the M365 account associated with my D365 environment to be the PRIMARY account in the new Outlook app.
In the old Outlook app, I don't think it mattered which account was primary, but in the new Outlook app for Windows, if you are running Outlook with multiple M365 accounts, the Dynamics 365 app for Outlook will only run when you make the M365 account PRIMARY.
Settings > View all settings > Email accounts > Click Manage on the M365 account associated with D365 > Set as primary account > Restart Outlook app.
Set the Microsoft 365 work account as the primary account in new Outlook. Earlier builds displayed apps and web add-ins only for the primary account, which explains why the add-ins worked in classic Outlook and Outlook on the web but not in new Outlook.
After changing the primary account, restart Outlook, open a message, select More apps, then right-click each add-in and select Pin. Current builds also let you install them through More apps > Add apps.