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Web add-ins missing in new Outlook for Windows [SOLVED]
I have upgraded my Outlook app to the new Outlook for Windows app. According to the documentation, web add-ins are supported and COM add-ins are not supported. However, none of the web add-ins I h...
Neil_Benson I solved the issue by making the M365 account associated with my D365 environment to be the PRIMARY account in the new Outlook app.
In the old Outlook app, I don't think it mattered which account was primary, but in the new Outlook app for Windows, if you are running Outlook with multiple M365 accounts, the Dynamics 365 app for Outlook will only run when you make the M365 account PRIMARY.
Settings > View all settings > Email accounts > Click Manage on the M365 account associated with D365 > Set as primary account > Restart Outlook app.
Hey gang, I'm a M365 personal account user having this issue with the add ins. When clicking the app icon in left nav, the 'add new app' option isn't even there. I've removed and readded the default account and I've synced the settings from desktop to New Outlook. I'm frustrated. I've spent way too many hours on this already. Moving from desktop to New Outlook seems like a good idea but when the functionality disappears for your small business it can be critical. Clear step by step guidance is appreciated!