Forum Discussion
Web add-ins missing in new Outlook for Windows [SOLVED]
Neil_Benson I solved the issue by making the M365 account associated with my D365 environment to be the PRIMARY account in the new Outlook app.
In the old Outlook app, I don't think it mattered which account was primary, but in the new Outlook app for Windows, if you are running Outlook with multiple M365 accounts, the Dynamics 365 app for Outlook will only run when you make the M365 account PRIMARY.
Settings > View all settings > Email accounts > Click Manage on the M365 account associated with D365 > Set as primary account > Restart Outlook app.
Neil_Benson I solved the issue by making the M365 account associated with my D365 environment to be the PRIMARY account in the new Outlook app.
In the old Outlook app, I don't think it mattered which account was primary, but in the new Outlook app for Windows, if you are running Outlook with multiple M365 accounts, the Dynamics 365 app for Outlook will only run when you make the M365 account PRIMARY.
Settings > View all settings > Email accounts > Click Manage on the M365 account associated with D365 > Set as primary account > Restart Outlook app.
