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Web add-ins missing in new Outlook for Windows [SOLVED]
I have upgraded my Outlook app to the new Outlook for Windows app. According to the documentation, web add-ins are supported and COM add-ins are not supported. However, none of the web add-ins I h...
Neil_Benson I solved the issue by making the M365 account associated with my D365 environment to be the PRIMARY account in the new Outlook app.
In the old Outlook app, I don't think it mattered which account was primary, but in the new Outlook app for Windows, if you are running Outlook with multiple M365 accounts, the Dynamics 365 app for Outlook will only run when you make the M365 account PRIMARY.
Settings > View all settings > Email accounts > Click Manage on the M365 account associated with D365 > Set as primary account > Restart Outlook app.
Neil_Benson I solved the issue by making the M365 account associated with my D365 environment to be the PRIMARY account in the new Outlook app.
In the old Outlook app, I don't think it mattered which account was primary, but in the new Outlook app for Windows, if you are running Outlook with multiple M365 accounts, the Dynamics 365 app for Outlook will only run when you make the M365 account PRIMARY.
Settings > View all settings > Email accounts > Click Manage on the M365 account associated with D365 > Set as primary account > Restart Outlook app.
I had my working account as primairy (always has been) and additionaly a personal account.
I tried uninstalling addin, the new outlook and reinstalled the app from Dyn365. All without luck.
Changing the primairy account to personal and than back to my work account did the trick- This worked for me! Thank you.
Neil_Benson
My work email is set as primary but I still am missing all my add ins, the most important of which is the Report Email button that sends suspect email directly to SecurityBret_Bachelor On your picture if you click import settings from outlook for windows does that work? That was the only was for Send To OneNote and Teams to show up for me.
Bret_Bachelor The Report actions are available for me under the ellipsis. In the screenshot below, I have customised the actions to include the Report Junk button in the email previewer.
Neil_Benson
I confirm this behaviour.
I have 2 organizational accounts, and addins works only on this account which is set as primary.
Microsoft team: please solve this - I like pre version, but due this addins issue I still have to keep opened pre and old desktop versionThanks for the update.
I see the same behavior with MyDay Tasks in the New Outlook. It works properly with the primary account only.
I reported to Microsoft several weeks ago./Teresa
