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Neil_Benson's avatar
Neil_Benson
Brass Contributor
Jun 23, 2023

Web add-ins missing in new Outlook for Windows [SOLVED]

I have upgraded my Outlook app to the new Outlook for Windows app. According to the documentation, web add-ins are supported and COM add-ins are not supported. However, none of the web add-ins I h...
[SOLVED
  • Neil_Benson's avatar
    Neil_Benson
    Jun 28, 2023

    Neil_Benson I solved the issue by making the M365 account associated with my D365 environment to be the PRIMARY account in the new Outlook app.

     

    In the old Outlook app, I don't think it mattered which account was primary, but in the new Outlook app for Windows, if you are running Outlook with multiple M365 accounts, the Dynamics 365 app for Outlook will only run when you make the M365 account PRIMARY. 

     

    Settings > View all settings > Email accounts > Click Manage on the M365 account associated with D365 > Set as primary account > Restart Outlook app.

Teresa_Cyrus's avatar
Teresa_Cyrus
MVP

Neil_Benson 

I am an independent advisor answering Outlook questions.

 

Please report this issue to Microsoft. Select the Help button, Feedback, and Report an Issue. So if it is a bug, they will address it.

 

 

Neil_Benson's avatar
Neil_Benson
Brass Contributor
Jun 24, 2023
Hi Teresa, I am a Microsoft MVP for Business Apps and I've created a ticket with the Dynamics 365 team. We spent an hour troubleshooting it yesterday, but haven't resolved it yet. We're not sure whether it's an issue with the new Outlook or the Dynamics 365 web add-in.

I'll try and come back to this post with a resolution when we find one.
  • Teresa_Cyrus's avatar
    Teresa_Cyrus
    MVP
    Jun 24, 2023

    Neil_Benson 

    Thanks for the update. I appreciate it if you keep me informed.

    Many of my YouTube users and clients may ask me about this issue. 

    I am being proactive about having an answer. 🙂

     

    /Teresa

     

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