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Web add-ins missing in new Outlook for Windows [SOLVED]
I have upgraded my Outlook app to the new Outlook for Windows app. According to the documentation, web add-ins are supported and COM add-ins are not supported. However, none of the web add-ins I h...
Neil_Benson I solved the issue by making the M365 account associated with my D365 environment to be the PRIMARY account in the new Outlook app.
In the old Outlook app, I don't think it mattered which account was primary, but in the new Outlook app for Windows, if you are running Outlook with multiple M365 accounts, the Dynamics 365 app for Outlook will only run when you make the M365 account PRIMARY.
Settings > View all settings > Email accounts > Click Manage on the M365 account associated with D365 > Set as primary account > Restart Outlook app.
Something similar has happened to me a couple times, where the add-ins for a calendar entry don't show up (e.g., Zoom, Viva Insights, etc.). The first time was a few weeks ago, and the second time was today.
In both instances, I ended up going to the Settings icon > View all Outlook settings > Accounts > Email accounts > Manage > Remove, then I re-added the account and it finally showed up. I'm not sure what causes the issue unfortunately.
In both instances, I ended up going to the Settings icon > View all Outlook settings > Accounts > Email accounts > Manage > Remove, then I re-added the account and it finally showed up. I'm not sure what causes the issue unfortunately.