Forum Discussion
we can't complete this because we can't contact the server right now
Just this morning I am having issues connecting to my Office 365 mailbox in Outlook 2016. I have been troubleshooting a similar issue with another colleague and now it seems I've been bitten by the b...
I have had the same problem.
- Webmail was fine, so no licensing issue
- Using Monthly Channel (targeted) Version 1801 (Build 9001.2122 Click-to-Run)
- Outlook would prompt repeatedly for passwords.
- Removed my profile
- Could not create a new profile (something went wrong...)
- Ran Recovery Assistant (no errors found!?) and that created a new profile.
- Outlook managed to connect and rebuild the OST
- Shortly after, Outlook started prompting for passwords again.
- Removed the profile again
- used Credential Manager and cleared the outlook credentials
- Tried to setup a new profile using outlook and the mail applet i Control Panel but that failed.
- Used the Recovery Assistant to do its checks which again was no errors found but it again created a profile.
- Started Outlook and it rebuilt the OST. I am now connected and have had no prompts for password for 10 minutes. Crossing my fingers here..
