Forum Discussion
martienne17
Sep 10, 2023Copper Contributor
Verification code never arrives
I have been trying to edit some stuff on my profile, but Microsoft wants me to enter a verification code to access the page. However, sending it either to my security email or my phone results in nothing ever arriving. I know for a fact the email is correct because I was receiving security updates from Microsoft there just yesterday. It's not in my spam box, either. I have read some tips on this board but they result in drastic action (a 30-day reset, etc.) that I don't want to have to take yet. I would appreciate some help on this matter.
- I can see this is known issue.
Do follow below article for the same.
https://support.microsoft.com/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=Check%20your%20junk%20email%20folder,verification%20code%20in%20your%20inbox.
- Sarthak89Copper ContributorI can see this is known issue.
Do follow below article for the same.
https://support.microsoft.com/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=Check%20your%20junk%20email%20folder,verification%20code%20in%20your%20inbox.- martienne17Copper Contributor
Sarthak89 As I mentioned, I don't want to have to resort to any of those things yet. I'm hoping someone from Microsoft will get back to me here sometime soon.
- Deleted
martienne17 Hi.
MTC is a Public Forum - no one here has access to the account of other users, you can only get general information.
The verification code might be in the Junk, or in the Other Messages folder.
Only the Microsoft support form is a good direction.