Forum Discussion
AllenFilush
Microsoft
MicrosoftUpdate on Focused Inbox rollout for Outlook 2016 for Windows users
Edited: Nov 10, 2017 with updated information.
Focused Inbox is coming to an Outlook near you! Here is an update on our status for Outlook 2016 for Windows. If you want to see our latest for o...
Allen, thank you for your response. My frustration level is beginning to approach Reef's on this one, though.
Checking the Office365 Message Center had nothing about Focused Inbox or Clutter in the last month. Office365 Service Health did mention a Clutter issue, but it just started 10/27 according to the message. Also, our ticket and our support "Ambassador" haven't mentioned anything about a resolution. Our "Ambassador" has been encouraging us to go to Focused Inbox as they stated Clutter is on a limited timeframe.
As a result, I decided to try it myself before I open Pandora's box for the rest of our domain. I immediately have to stop using my mobile email app (Touchdown) since it only supports Outlook for Android. Outlook for Android lacks some pretty significant features (no snoozing of reminders, no tasks, Android Wear inability to "Mark Read" or "Move to Other", etc.) that other mail apps have and I use regularly. Additionally, as mentioned above by other users, I cannot get Focused Inbox working on my Outlook 2016 desktop on either my new Surface or my legacy desktop.
I'd like to say I'm surprised that Microsoft would be so cavalier about recommendations when handling a ticket like this, but more than anything I feel like I've been burned for trusting Microsoft support advice once again. I'm still waiting to hear what impact rolling out Modern Authentication will have, as assuming that basic, elementary things that should be in place to support these actions has not been a winning strategy thus far.
Does anyone have an idea when Clutter will go away for good? I'd like to start planning on this far earlier than later, as there will need to be testing and training to ensure it rolls out smoothly for our users.
Thanks and don't mean to be a Debbie Downer but this is really infuriating when no one seems to know what is going on.
Checking the Office365 Message Center had nothing about Focused Inbox or Clutter in the last month. Office365 Service Health did mention a Clutter issue, but it just started 10/27 according to the message. Also, our ticket and our support "Ambassador" haven't mentioned anything about a resolution. Our "Ambassador" has been encouraging us to go to Focused Inbox as they stated Clutter is on a limited timeframe.
As a result, I decided to try it myself before I open Pandora's box for the rest of our domain. I immediately have to stop using my mobile email app (Touchdown) since it only supports Outlook for Android. Outlook for Android lacks some pretty significant features (no snoozing of reminders, no tasks, Android Wear inability to "Mark Read" or "Move to Other", etc.) that other mail apps have and I use regularly. Additionally, as mentioned above by other users, I cannot get Focused Inbox working on my Outlook 2016 desktop on either my new Surface or my legacy desktop.
I'd like to say I'm surprised that Microsoft would be so cavalier about recommendations when handling a ticket like this, but more than anything I feel like I've been burned for trusting Microsoft support advice once again. I'm still waiting to hear what impact rolling out Modern Authentication will have, as assuming that basic, elementary things that should be in place to support these actions has not been a winning strategy thus far.
Does anyone have an idea when Clutter will go away for good? I'd like to start planning on this far earlier than later, as there will need to be testing and training to ensure it rolls out smoothly for our users.
Thanks and don't mean to be a Debbie Downer but this is really infuriating when no one seems to know what is going on.
AllenFilushMicrosoft
MicrosoftSorry for the pain Scott. You didn't see a comm in the MC since this wasn't a practice or planned change, but rather a service incident. That did start on the 26th/27th last week. The fix was rolled out, it should be resolved now.
I'm sorry to hear that your ambassador hasn't been too helpful. Luckily you came to the right place - I work on the product team and know what is going on. Clutter will eventually go away, but not in the short term. Likely a couple years. We will keep it going until we are fully rolled out in Outlook for Windows. We will make an announcement in the Office 365 Message Center when we have an officially published timeline.
For modern auth, we are going to remove that requirement for Monthly Channel users in the next couple months. So if you aren't ready to enable Modern Auth broadly, you will still be able to get the feature here soon.
I'm sorry to hear that your ambassador hasn't been too helpful. Luckily you came to the right place - I work on the product team and know what is going on. Clutter will eventually go away, but not in the short term. Likely a couple years. We will keep it going until we are fully rolled out in Outlook for Windows. We will make an announcement in the Office 365 Message Center when we have an officially published timeline.
For modern auth, we are going to remove that requirement for Monthly Channel users in the next couple months. So if you aren't ready to enable Modern Auth broadly, you will still be able to get the feature here soon.