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momcorp's avatar
momcorp
Copper Contributor
Jun 03, 2025

Unread items not showing in message list Mac

Is anyone else experiencing an issue where the unread items count on the folder increases, but the newly received email doesn't show up in the message list until you click Sync or Sort by Unread? I h...
outlook for mac
Santiawgo's avatar
Santiawgo
Iron Contributor
Jun 05, 2025

First check for updates and then connect to a stable network, then confirm the Exchange server to check the send and receive settings are not a problem, if there is a problem you can open Outlook > Preferences > Account > To rebuild the mailbox index to open Outlook > Preferences > Search > Rebuild, then check the mail rules and rules of Outlook > whether the rules affect the display is basically no problem!

  • Philburt's avatar
    Philburt
    Copper Contributor
    Jun 09, 2025

    In Outlook Version 16.97.2 for Mac (Office 365 Subscription), I don't see an option to rebuild the mailbox under Outlook > Settings > Account.  What are the steps for this version of Outlook for Mac?

    Also, in the onboard Help Menu there is reference for how to empty cache, but those steps seem to only apply to legacy outlook as well.  Can you offer any other steps?

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