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Rae_Rae's avatar
Rae_Rae
Steel Contributor
Jul 07, 2022
Solved

Undeliverable:???

I use my HP Chromebook x360 laptop to do MOST of my work- which ALWAYS consists of replying to emails.

 

Since Tuesday (July 5, 2022), my emails are not being sent and coming back as: "Delivery has failed to these recipients or groups: and Your message wasn't delivered because the recipient's email provider rejected it." And underneath, it reads: "Remote Server returned '550 5.7.520 Message blocked because it contains content identified as spam. AS(4810)' " 

 

I've tried 11+ different times to three separate email addresses (including to myself), but can not send, reply, OR even forward any of them. Yet, I can send, reply to, and forward messages from my "moto g stylus 5G," and yes- even to myself.

 

Here is a "copy" of the "returned message" from "Microsoft Outlook <email address removed for privacy reasons>" :

 

 

Delivery has failed to these recipients or groups:

email address removed for privacy reasons (email address removed for privacy reasons)
Your message wasn't delivered because the recipient's email provider rejected it.

 

 

 

 

Diagnostic information for administrators:

Generating server: MN2PR07MB6720.namprd07.prod.outlook.com

email address removed for privacy reasons
Remote Server returned '550 5.7.520 Message blocked because it contains content identified as spam. AS(4810)'

Original message headers:

Received: from MW2PR07MB4091.namprd07.prod.outlook.com (2603:10b6:907:e::33)
 by MN2PR07MB6720.namprd07.prod.outlook.com (2603:10b6:208:166::12) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5395.17; Thu, 7 Jul
 2022 16:02:54 +0000
Received: from MW2PR07MB4091.namprd07.prod.outlook.com
 ([fe80::9e9:2087:471c:dd52]) by MW2PR07MB4091.namprd07.prod.outlook.com
 ([fe80::9e9:2087:471c:dd52%6]) with mapi id 15.20.5395.021; Thu, 7 Jul 2022
 16:02:54 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Rae Rae <email address removed for privacy reasons>
To: "email address removed for privacy reasons" <email address removed for privacy reasons>
Subject:
Thread-Index: AQHYkhsEaJ30JmQlY0eOUDlxd7p+hQ==
X-MS-Exchange-MessageSentRepresentingType: 1
Date: Thu, 7 Jul 2022 16:02:54 +0000
Message-ID: <email address removed for privacy reasons>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <email address removed for privacy reasons>
msip_labels:
MIME-Version: 1.0
X-TMN: [yQ+GA5RXWdia6nUwY1H3riqJGpQVUZjQf5XKjHsX2ig7rzTU7B9Az7MYe2YG6Jnc+9SM8nDUFJo=]
X-MS-PublicTrafficType: Email
Return-Path: email address removed for privacy reasons
X-MS-Office365-Filtering-Correlation-Id: 679a204a-aec0-48a4-a756-08da603226d3
X-MS-TrafficTypeDiagnostic: MN2PR07MB6720:EE_
X-Microsoft-Antispam: BCL:0;
X-Microsoft-Antispam-Message-Info:
	t6O+is3LVJkDbNu+mP7fQvipAKcmEC+CdB34RdWauHoIKsvk6d/vZej7GugISJ0K60IEy/OBPx6Sa1e3hkZ/LJ9oWa1Z2WVatXdI4I1j4DlGbOJxOvE7YNJWCumgAXvJaVbH5Royi26eDHezsY8X3c07mywzweBlz26HmhekMckVhYXFCaQMTVZcSTVUwjIjPUnGgYF/BKRIjXxjUNhEW96lqDwwM1PhQLlGJFTbrSxLxjX4lelLBwclKNHfyJOKDcVKdYwllBS3BoqHIIkH2aeBFf1y0UmgkPqnDq8WyMlxi44yTMPZnK8MPMnoZuyPEgGe4JgH5PjhscGqLyy/1hzORHdoWCbYsHP+KsLrX1tLSE+3MA8yrT8e7bGlKBrf7M/CVaZmty5dQx6rET6Bh4ZuCkG3nTLHv2TyXTkS9tCHMvAxzgjWJELiD2c3A3K37sp4m0GfsLIvf6GhUKDbjq+rW7qRIBHSuhGr9+vRZxPIWVH8kL4zL5Nc+lCOJsOQKxumSpNKUPIEjyNyF2+V6cDYrogBP5FEjl7ftkchDn0sKnQVKIRu+joJ6AZN1mP2vcdWmwP4Ur0jwj6gWB+ctqFXVRZC5A0jZfm028fWjojuI2kLwbmS2Ejg9GRxKDnXfaPM8A4yr51QgSSzIYlcYMc5aRNegRn0u8EqkzdOrwWUurAAUh/nVRj2IQF052L+jykzp8T2z98nv8ZyencZpYw9Q1YIAXChF7CEEeekD0RJZBouwusArEObz//coga4qIwo11Lg4rx7HvQQgx/2x6KUltcSBjGILiNkSBeES8qHZFx3TV534lDp72AmK62rkxn/0jTl6fX/POQJP9zEw7T1z6KMn1k6X1ExoAp+hM4=
X-MS-Exchange-AntiSpam-MessageData-ChunkCount: 1
X-MS-Exchange-AntiSpam-MessageData-0:
	=?us-ascii?Q?O3HugByiV2ubJBw1WCRjhQLXBWDGb2w76Xo1SOuI1ee1I4DAi1vdCwiBkzVE?=
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WHERE did I go wrong? And HOW do I (CAN I???) fix "this?" PLEASE.

 

 

 

  • Rae_Rae's avatar
    Rae_Rae
    Jul 13, 2022
    Update(?): I read somewhere there is an update in progress, which will go through July 15, 2022. I will have to wait until after that date and check again. MEANTIME, though, I (LUCKILY) have another source to send, reply to, and forward(?) messages. Inconvenient, but at least "it" is there!

15 Replies

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  • Rae_Rae's avatar
    Rae_Rae
    Steel Contributor
    Jul 13, 2022
    Update(?): I read somewhere there is an update in progress, which will go through July 15, 2022. I will have to wait until after that date and check again. MEANTIME, though, I (LUCKILY) have another source to send, reply to, and forward(?) messages. Inconvenient, but at least "it" is there!
    • Rae_Rae's avatar
      Rae_Rae
      Steel Contributor
      Jul 07, 2022
      First, thank you for responding. I believe the "problem" began when I associated (my) Gmail w/ my Outlook- and vice-versa. Because now, I am getting the SAME emails sent to both addresses simultaneously. And, for the life of me, I can not remember HOW I did "that!" Is this something you can help me with, please?

      Oh, FTR- "It" is a "personal address," and I AM the "account owner."
      • Diane_Poremsky_MVP's avatar
        Diane_Poremsky_MVP
        MVP
        Jul 08, 2022

        If you are getting sent to one address in two mailboxes, either the outlook mailbox is forwarding to Gmail or Gmail is configured to go out and get mail.

        In each account, check settings - in outlook on the web, its Outlook.com's Settings (gear icon) > View all Outlook settings > Mail - Rules and Forwarding. In Gmail its under the POP/IMAP/forwarding section in Settings.

        As for the spam - your messages are being converted to RTF format. That can cause some filters to reject it.
        >> Content-Type: application/ms-tnef; name="winmail.dat"
        Are you using Outlook desktop or Outlook on the web to send?

        When addressing mail, when the address comes up in the autocomplete list, delete it then select it from contacts.



        Note: delisting is for your mail server IP - if you are using Outlook.com, you cannot delist it.

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