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Unblock a specific sender's email
I'm accessing my email using the classic Outlook app with a Microsoft 365 personal subscription on a Windows desktop PC. (I also have a business email using my employer's 365 business subscription i...
- The issue was finally resolved today after the sender’s tech support removed my email from a blacklist and added it to a whitelist.
Yes. Thanks
You mention both the App and the web solution;
Is the issue also happening with the local app closed? (trying to find out if it's related to outlook app or outlook web)
FYI, I've solved a similar case where the contact was (accidentally) blocked on the iPhone (I believe it was in the standard Mail app) of the client.
Is that person sending to your private email address or your personal?
Personally, I would create (as a test) 2 new Outlook profiles; 1 for each account and investigate further with these results.
Is the issue also happening with the local app closed? (trying to find out if it's related to outlook app or outlook web)
FYI, I've solved a similar case where the contact was (accidentally) blocked on the iPhone (I believe it was in the standard Mail app) of the client.
Is that person sending to your private email address or your personal?
Personally, I would create (as a test) 2 new Outlook profiles; 1 for each account and investigate further with these results.
I am experiencing this issue with both the Outlook app and Outlook,com. The affected email address is my personal email address. I've checked my synchronization logs and the sender's email address is not listed as a sync issue. I deleted Outllook from all other devices, but the issue still occurs. I had been trying to avoid the step of creating a new profile (because of the time involved of setting up my accounts again), but I tried creating a new profile and still can't receive the sender's emails. Thanks
- With these actions done, it looks like the email hasn't been delivered at all;
With a support case at MSFT, an engineer can get you the information if the email was delivered or not.
Senders SMTP logs are not needed to find out if the email from a specific sender has arrived at your inbox (or not).
Sorry that I can't help you more!- Many thanks for trying to assist me with resolving this issue. It's appreciated.
I've been told by Microsoft support three times now, that the only way Microsoft can diagnose this issue, is for me to obtain SMTP logs from the sender for Microsoft to examine. The sender's tech support has confirmed for me twice, that they will not under any circumstances provide me with SMTP logs, which I can understand given that it's a financial institution with cybersecurity concerns. The sender's tech support did however confirm for me that their emails to my email address are in fact being sent by them, the emails are shown as having been successfully delivered, and that they are not receiving any indication whatsoever that their emails are being blocked.
After multiple attempts by me, and numerous Microsoft support cases opened and closed (without resolution) by Microsoft, including escalations, for three months now, no one at Microsoft support has ever said that they can tell me if the sender's email was delivered to Microsoft's server or is being blocked by Microsoft's server.
I can't help but imagine that if it were Bill Gates experiencing this issue, Microsoft would have fixed it in 3 minutes (without the sender's SMTP logs), and not bounced him around without a resolution for 3+ months.