Forum Discussion
BRfiji41
Sep 09, 2024Copper Contributor
Unblock a specific sender's email
I'm accessing my email using the classic Outlook app with a Microsoft 365 personal subscription on a Windows desktop PC. (I also have a business email using my employer's 365 business subscription i...
- Sep 16, 2024The issue was finally resolved today after the sender’s tech support removed my email from a blacklist and added it to a whitelist.
FrederikSeyns
Brass Contributor
Did you validate if the message is in quarantaine?
https://security.microsoft.com/quarantine
https://security.microsoft.com/quarantine
BRfiji41
Sep 10, 2024Copper Contributor
Yes. Thanks
- FrederikSeynsSep 10, 2024Brass ContributorYou mention both the App and the web solution;
Is the issue also happening with the local app closed? (trying to find out if it's related to outlook app or outlook web)
FYI, I've solved a similar case where the contact was (accidentally) blocked on the iPhone (I believe it was in the standard Mail app) of the client.
Is that person sending to your private email address or your personal?
Personally, I would create (as a test) 2 new Outlook profiles; 1 for each account and investigate further with these results.- BRfiji41Sep 10, 2024Copper Contributor
I am experiencing this issue with both the Outlook app and Outlook,com. The affected email address is my personal email address. I've checked my synchronization logs and the sender's email address is not listed as a sync issue. I deleted Outllook from all other devices, but the issue still occurs. I had been trying to avoid the step of creating a new profile (because of the time involved of setting up my accounts again), but I tried creating a new profile and still can't receive the sender's emails. Thanks
- FrederikSeynsSep 10, 2024Brass ContributorWith these actions done, it looks like the email hasn't been delivered at all;
With a support case at MSFT, an engineer can get you the information if the email was delivered or not.
Senders SMTP logs are not needed to find out if the email from a specific sender has arrived at your inbox (or not).
Sorry that I can't help you more!