Forum Discussion
Unable to sign into app
hi, I am getting error code 1805 and unable to sign into any of the apps on a Mac. adv ice please? Lee
It's happening to me too. Noticed it today. Cleared the Office365 authorization and the account passwords with KeyChain Access to no avail...
This solution sucks - quit outlook - rename the current outllook.app something like outlook16.64 which is the version that does not work. Go get the previous version and install it and now your outlook will work. There is something in this new version that was updated on the 5th that is causing the 1805 errors "something went wrong" - Great error MSFT!!!. There has to be a ton of people with this issue, but it only impacts Outlook and M365 accounts. If you use outlook with gmail then there is no impact. I am surprised that i could not find more people bitching about this error today. I did have MSFT on the phone with me but that was not that helpful. So I took matters into my own hands and reverted back one version. All good now
- I’ve been a 365 business user for 5 years
The app (IOS) version works on my iPhone, MacBook , iPad, and MS Surface pro but the 1805 fault was solely on my Mac
I use the latest update software for both IOS ( Monterey) and updated the MS office apps
- This is Pat from Microsoft 365 Support. As discussed, I will be investigating your issue. In the meantime, please try these steps below:
Ensure to follow the procedure below to create a new Outlook profile on Mac
1. Click on Finder, open the Applications folder.
2. Ctrl+click or right-click Microsoft Outlook, and then click Show Package Contents.
3. Open Contents > SharedSupport, and then double-click Outlook Profile Manager.
4. Select the profile that you want as default.
5. click Set the default profile.
6. Open the Outlook and add the email address againtry it
was a long time
had to uninstall and then reinstall
