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Ankur Raturi's avatar
Ankur Raturi
Copper Contributor
Mar 07, 2018

Unable to save all attachments to a shared network drive

Hi Team,

 

We are facing the similar issues with Office 2010. Need your suggestions on that.

Last updated: January 17, 2018

ISSUE

When you attempt to Save All Attachments from an email to a shared network drive, nothing happens. This issue is seen on version 16.0.8518.1000 and higher.

STATUS: WORKAROUND

Microsoft is aware of this issue and working on a fix. In the meantime, you can try one of these workarounds:

  • Save the documents to your own computer, and then copy them to the shared network drive.
  • Save the documents one at a time to the shared network drive.

Information for this issue is also provided in https://support.office.com/en-us/article/unable-to-%22save-all-attachments%22-to-a-shared-network-drive-4e9d1fd2-3a4b-4a22-acd0-2ff1217edd8c.

 

Thank you!

 

Regards,

Ankur Raturi

4 Replies

  • gford's avatar
    gford
    Copper Contributor
    Jul 23, 2018

    Please raise the priority on this. This heavily impacts work productivity not being able to save multiple attachments together to a shared network drive. That is where our work folders are kept. Personal folders are not stored.

  • Des Quinn's avatar
    Des Quinn
    Copper Contributor
    Jul 14, 2018

    I was hoping that there would have been some movement on this item but it does not seem to be a priority for Microsoft. I would have thought an introduced bug like this would be one they would be eager to squash....

  • Michael Custance's avatar
    Michael Custance
    Copper Contributor
    May 29, 2018

    we are also waiting for a fix, issue also seems to relate to the "save as" function when saving an email. It saves fine to local drives but not network drives 

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