Unable to receive or send messages, no folders showing for this email address

This is a new account set up on Outlook in addition to my personal account.  I cannot get the account to show a drop down for folders as part of my Favorites.  It does show these folders at the bottom of the email folder list.  Initially I was able to get messages in the Inbox for this e-mail but that stopped after the first day it was active.  I cannot send any messages from it either as they just get stuck in my outbox. I can use this email with Outlook on the web where it can send and receive emails.