Forum Discussion

Alex_Koh's avatar
Alex_Koh
Copper Contributor
Aug 31, 2020

Unable to open the email in new windows when double click the email.

Dear Support,

 

i'm using windows 8.1 Pro and Microsoft office 365

 

We have try to do some setup for my Microsoft Apps the issue still there

 1. Reinstall the software

 2. Reconfigure the email profile at control panel

 3. Disable all Addins

 4. Setup the email as POP3 and IMAP

 5. Quick & Online repair for outlook 

 

Anyone can help me on this issue ?

  • anithnair10's avatar
    anithnair10
    Copper Contributor
    The issue has been identified by Microsoft and they are working on this, currently they haven't mentioned any ETA for this service degradation

    January 10, 2022 4:37 PM
    Title: Users can't open email messages in a new window or tab within Outlook on the web

    User Impact: Users may be unable to open email messages in a new window or tab when using Outlook on the web.

    Current status: We're looking into recent service update deployments to determine if they contained any issues that may have resulted in this impact, which will help us to formulate our next troubleshooting steps.

    Scope of impact: This issue could impact any user.

    Next update by: Monday, January 10, 2022, 7:30 PM (7:30 PM UTC)
  • ahedger's avatar
    ahedger
    Copper Contributor

    Alex_KohI am having the same issue.  It started today 1/10/22.  It was fine yesterday.

    • coreychan98033's avatar
      coreychan98033
      Copper Contributor

      ahedger Alex_Koh following, as well. I am experiencing the same symptom. I tested this once in Microsoft Edge browser earlier today. No problem. I started using Edge for a few hours and now, it is also experienced in Edge. 

  • V10554's avatar
    V10554
    Copper Contributor

    Alex_Koh 

    Hi, Can some one help me, why I am not able to open emails in new tab when double clicked

Resources