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JamesRV's avatar
JamesRV
Brass Contributor
Jun 23, 2020

Unable to open rpmsg

Hello,   We have AIP and in the last couple of weeks there are lot of complaints about people not able to send/open protected e-mails.  E-mails either marked for "Recipients Only" or any AIP unifie...
Information Protection
Information Protection Client
jayblaster's avatar
jayblaster
Copper Contributor
Aug 18, 2022

JamesRV , I just got off the phone with support, and they fixed the issue for me at the tenant level. 

Wolf_K's avatar
Wolf_K
Copper Contributor
Aug 18, 2022

jayblaster 

 

Well, then, do tell how that problem is to be fixed?  Is there a free file opening utility somewhere?

Because, I certainly will not pay for something that Microsoft messed up.  And, Mr. Jayblaster, why would you post here, saying the "problem was fixed at tenant level", but you do not provide any further detail about this? How is that helpful to anyone?

 

I fixed the problem by "no longer using the so-called encryption function" made available within the

" https://outlook.live.com/mail " system.  I use other systems that do work.  If Microsoft is "happy with stuff that does not work", then that is their problem.  

 

Just FYI, I don't use Microsoft OneDrive.  Why?  Because they do not allow storage of encrypted files.

And why is that? No answer! No explanation!

  • jayblaster's avatar
    jayblaster
    Copper Contributor
    Aug 18, 2022
    I had to open a support ticket with Microsoft. I'm sorry if that's not an option for you.

    This was for Outlook and Exchange Online. OWA was working fine, it was Outlook that wasn't working.

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