Forum Discussion
Unable to open rpmsg
Hello, We have AIP and in the last couple of weeks there are lot of complaints about people not able to send/open protected e-mails. E-mails either marked for "Recipients Only" or any AIP unifie...
although i am not using citrix, you should focus on basic things first about allowing some of required URL : https://docs.microsoft.com/en-us/azure/information-protection/requirements#firewalls-and-network-infrastructure
Thanks, but that article seems to focus on setting it up for your organization.
However, in this case it is some external party that just decided to send us an encrypted message this way. We do not use this functionality within our organization, but articles seem to suggest that a receiving party only needs a compatible app to read it. No extra infra settings needed.
User is able to read the email in an Outlook client outside of Citrix. It only refuses to work for the Outlook app within Citrix (OWA opened within the same Citrix sessions opens the e-mail just fine). I still think it's a compatibility issue somewhere but I'll keep looking.
- We've since pinpointed our particular problem to the exact version of Outlook being used.
Microsoft is pretty stringent about which version is in support for reading rpmsg messages. Our Citrix environment has a semi-annual release and a vDisk update schedule that jùst missed the release from March, making our current environment 'unsupported'. Sigh. At least OWA works.