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JamesRV's avatar
JamesRV
Brass Contributor
Jun 23, 2020

Unable to open rpmsg

Hello,   We have AIP and in the last couple of weeks there are lot of complaints about people not able to send/open protected e-mails.  E-mails either marked for "Recipients Only" or any AIP unifie...
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mevaibhav831345's avatar
mevaibhav831345
Copper Contributor
Feb 14, 2022

AsTheCrowFlew - Multiple account at Outlook for AIP world in many case more like unsupported scenario especially with AIP UL client at Outlook or there is temporary authentication failure (which usually happen for exchange mailbox behind the scene).

 

Because of unsupported scenario, there could be different (some unexpected like you see one at your end) UX when there are multiple account at one profile or multiple account spread across multiple profile.

 

Make sure to have following in-place (there is no permanent fix for my scenario) to deal with .rpmsg UX for email at Outlook when mailbox is hosted at Exchange Online:

 

    1. Close all open browser and office app
    2. Open IE and Edge and type in https://portal.office.com and make sure you logged in with account which has experienced .rpmsg issue
    3. Make sure to have same account (account where .rpmsg) at your outlook
    4. Wait for 5 minutes
    5. Restart your outlook , let it full load and check encrypted email once again

 

AsTheCrowFlew's avatar
AsTheCrowFlew
Brass Contributor
Feb 14, 2022

mevaibhav831345 

 

The recipient is often not us, so we don't have the ability to troubleshoot the other end.  It's almost always the case that OWA and Microsoft Mail can decrypt the message, but the full Outlook client can't.  For many of our partners OWA and Microsoft Mail is not allowed.  I want to embrace OME but the recipient behavior is wildly inconsistent making it difficult for users to adopt.