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JamesRV's avatar
JamesRV
Brass Contributor
Jun 23, 2020

Unable to open rpmsg

Hello,   We have AIP and in the last couple of weeks there are lot of complaints about people not able to send/open protected e-mails.  E-mails either marked for "Recipients Only" or any AIP unifie...
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PeterRising's avatar
PeterRising
MVP
Jun 23, 2020

JamesRV 

 

Hi, do you have a more specific example of the errors encountered please?

 

Also, are you using the classic labelling client or the unified client?

  • JamesRV's avatar
    JamesRV
    Brass Contributor
    Jun 23, 2020

    PeterRising 

    Here is the image of a test message that I sent to myself.  I marked the e-mail with AIP label "Confidential\Recipients Only"

     

    Prior to this issue I used to be able to read the email natively in outlook but now I am seeing it as an attachment and I also get a link "Read Message" which points to the below URL:

    https://outlook.office365.com/owa/?viewmodel=ReadMessageItem&InternetMessageID=%3cMN2PR15MB3581B2E0D7C38FD82EC55802AC940%40MN2PR15MB3581.namprd15.prod.outlook.com%3e

    Which in turn opens the email in OWA rather than in outlook client itself.

    When I try to open an e-mail like this from someone else the it opens the same message as below

     
     

     

     

    • mevaibhav831345's avatar
      mevaibhav831345
      Copper Contributor
      Oct 29, 2021

      JamesRV - did you find answer or solution for this problem?

       

      I am having same issue, interestingly - my outlook (O365 Outlook Version 2109 - Current channel) as two three from two different O365 tenant and user experience is different : 

       

      1. mailto:user@tenant1.com - 

      2. mailto:user1@tenant2.com

      3. mailto:user3@tenant2.com (user1@tenant2.com is member with full access at this sharedmailbox)

       

      mailto:user1@tenant2.com sent encrypted email to mailto:user1@tenant1.com and mailto:user3@tenant2.com and getting following behaviour:

       

      mailto:user1@tenant1.com keep getting encrypted email in .rpmsg format like you mentioned where mailto:sharedmailbox@tenant2.com (where mailto:user1@tenant.2om mailbox open encrypted email inside outlook 

      • AsTheCrowFlew's avatar
        AsTheCrowFlew
        Brass Contributor
        Feb 11, 2022

        mevaibhav831345 Any resolution on this.  I've been in this OME rabbit hole for about 2 years

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