Forum Discussion
Unable to delete emails
On web Outlook, everything in the primary email account behaves as expected. However, emails in a shared mailbox cannot be deleted, even though everything else in the shared mailbox works fine (i.e....
Since deleting works when the shared mailbox is opened in its own window, it sounds less like a permission issue and more like a problem with Outlook on the web handling the shared mailbox in the combined view. You could also ask your Microsoft 365 admin to check for any mailbox policies, retention settings, or recent Exchange Online changes affecting shared mailboxes. It would be interesting to know if other users with access to the same shared mailbox are seeing the same behavior, as that could help determine whether it's mailbox-specific or account-specific.