Forum Discussion

Copper Contributor

Jun 23, 2020

Unable to add shared folder on OWA

In setting up a new Microsoft 365 organization, I created several Business Basic and Business Premium users. Afterwards, I created a shared mailbox and added myself as one of its members. In going ...

SPogue

Copper Contributor

Jun 23, 2020

PeterRising I created one yesterday and tried to test it (sending email to it). Then decided to create another one today. Neither are present on the Add Shared folder selection list.

Thanks,

Steve

PeterRising

MVP

Jun 23, 2020

SPogue

And you have full access permission under mailbox delegation?

SPogue
Copper Contributor
Jun 23, 2020
PeterRising
Yes, after trying a few things like sending test emails into it, setting forwarding for the shared account, both yesterday's and today's shared account showed up in the search for Add Shared Folder only after I typed in the full email address including domain. So I'm good at this point but not quite the behavior I was expecting. BTW slightly different question, does it matter if I created the account through Microsoft 365 admin center->Groups->Shared Mailboxes vs Exchange admin center->shared? I notice they have different form/dialogs between the two.
- PeterRising
  MVP
  Jun 23, 2020
  SPogue
  
  Weird behaviour as you say. At least you got access to it.
  
  No, it makes no difference where you add the shared mailbox. The result is the same. I generally lean towards creating in the Exchange Admin Center though personally.