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SPogue's avatar
SPogue
Copper Contributor
Jun 23, 2020

Unable to add shared folder on OWA

In setting up a new Microsoft 365 organization, I created several Business Basic and Business Premium users.  Afterwards, I created a shared mailbox and added myself as one of its members.  In going ...
PeterRising's avatar
PeterRising
MVP
Jun 23, 2020

SPogue 

 

How long since you created the Shared mailbox?  May just need a little time.

  • SPogue's avatar
    SPogue
    Copper Contributor
    Jun 23, 2020

    PeterRising   I created one yesterday and tried to test it (sending email to it).  Then decided to create another one today.  Neither are present on the Add Shared folder selection list.

    Thanks,

    Steve

    • PeterRising's avatar
      PeterRising
      MVP
      Jun 23, 2020

      SPogue 

       

      And you have full access permission under mailbox delegation?

      • SPogue's avatar
        SPogue
        Copper Contributor
        Jun 23, 2020

        PeterRising 

        Yes,  after trying a few things like sending test emails into it, setting forwarding for the shared account, both yesterday's and today's shared account showed up in the search for Add Shared Folder only after I typed in the full email address including domain.   So I'm good at this point but not quite the behavior I was expecting.   BTW slightly different question, does it matter if I created the account through Microsoft 365 admin center->Groups->Shared Mailboxes vs Exchange admin center->shared?  I notice they have different form/dialogs between the two.

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