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Ranjeet700's avatar
Ranjeet700
Copper Contributor
Mar 25, 2022

Unable to add new IMAP account in outlook ver 16.59 (22031300) mac Big Sur

Issue: Unable to add new IMAP account after latest Outlook update 

Action Performed: Tools ->Account ->New Account ->IMAP Config ->Add Account ->Failed ("We encountered an error while adding account. Please try again.")

Expected Result: Add new IMAP Account

Actual Result:  Unable to add account on new Outlook

Error Message: "We encountered an error while adding account. Please try again."

Additional Info: able to add IMAP account if revert from new outlook   

  • Ranjeet700's avatar
    Ranjeet700
    Mar 28, 2022
    Disable Sync with Microsoft Cloud at imap selection setting (Provider) ....it worked.
  • Ranjeet700's avatar
    Ranjeet700
    Copper Contributor
    Mar 28, 2022
    Disable Sync with Microsoft Cloud at imap selection setting (Provider) ....it worked.
    • zixian_zhang's avatar
      zixian_zhang
      Copper Contributor
      Oct 09, 2022
      How to disable syncing with Microsoft Cloud in imap selection settings

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