Forum Discussion
Turn of copilot in new outlook
Thank you for the reply, but I need to clarify the situation because it doesn’t match how things actually work.
I’m using a personal Microsoft account, I’m not part of any organization, I don’t have an admin, and there is no “organizational policy” that could affect Outlook. So the part of the answer referring to administrators or organization settings simply doesn’t apply here.
The second point: in the new Outlook there is no reliable option that actually turns off Copilot. There is only a visual toggle, but it:
-does not disable the feature server‑side
-turns itself back on after restarting the app
-does not prevent Copilot from appearing in the interface
In other words, Copilot is integrated at the service level (Outlook.com backend), not at the level of local settings. Because of that, the user cannot disable it, even if they want to.
I understand that Microsoft is in the process of “gradually rolling out new AI features,” but the current situation is that:
-there is no user‑controlled way to permanently disable Copilot
-there is no setting that actually performs that function
-there is no admin who could disable it, since this is a personal account
-there is no documentation stating that disabling Copilot is supported
For that reason, it would be helpful if Microsoft clearly communicated that Copilot in the new Outlook is an obligatory part of the interface for Outlook.com accounts and that users cannot remove it, instead of suggesting that the solution is in settings or with an administrator.
If there are plans to introduce a real option to disable Copilot in the future, it would be good to confirm that officially. If not — then that should also be stated clearly, so users don’t waste time searching for an option that doesn’t exist.
- BlueMeanie42Apr 14, 2026Copper Contributor
I'm also using a personal account and am infuriated that the option keeps reappearing on each new message AND cannot be turned off. This is so idiotic.