Forum Discussion
Trouble Updating Password
Making note of a very frustrating issue I've been dealing with for, as best as I can recall, at least a year. I flag my account to force a password update every 72 days. On the magical day, and ...
1. Clear Cached Credentials
- On the devices where you attempt the password update:
- Clear browser cache: Ensure that the old authentication cookies and tokens are cleared.
- Sign out from all sessions: Use the option to sign out from all devices in your Microsoft account or organization portal to eliminate cached credential conflicts.
2. Use InPrivate/Incognito Mode
- Always initiate password changes from a private/incognito browser session. This avoids interference from saved or cached data in your primary session.
3. Investigate Security Policies
- Check with your organization’s IT department (or review your account settings) to:
- Validate the password policy, especially the password history retention settings.
- Ensure there's no discrepancy in the number of previously used passwords stored and compared.
4. Temporary 2FA Disruption
- Use backup authentication methods as you did, but report the 2FA service issue through Microsoft’s feedback channels:
- Open a ticket with Microsoft Support if it affects your productivity regularly.
- Enable additional backup methods (e.g., hardware tokens, authenticator app) to reduce reliance on email for bypasses.
5. Automate Password Reminders
- If the 72-day reset mechanism isn’t working smoothly, set up a manual reset cycle. You can automate reminders via calendar or task scheduling tools.