Forum Discussion
Trouble Updating Password
Making note of a very frustrating issue I've been dealing with for, as best as I can recall, at least a year. I flag my account to force a password update every 72 days. On the magical day, and ...
- "The new password must be different from the old password" Error:
- This message often stems from password history enforcement in your organization’s or account’s security policy. Even though the password you selected is genuinely new, there could be an issue with:
- Stale cache: Session-related credentials could interfere during the update.
- Validation glitch: A server-side problem with the password comparison logic.
- This message often stems from password history enforcement in your organization’s or account’s security policy. Even though the password you selected is genuinely new, there could be an issue with:
- 2FA and "Temporary Disruption":
- This error suggests a possible problem with your account's authentication services (e.g., Azure AD, Microsoft Account backend) during peak times or server-side interruptions.
- Backup authentication methods worked, but the primary flow failed, which points to specific service-level instability during password resets.
- Device-Specific Behavior:
- The fact that your phone continued syncing emails and OneDrive remained connected implies that your old session tokens and app-specific passwords were still valid until the password change was completed.