Forum Discussion
This account cannot be added. The license provided by your work or school does not enable access to.
In my situation... I have a Microsoft Family license and was trying to add my work email account to my home computer w/ Outlook app (not web version). I figured out that the primary email on the Microsoft account has to be an @outlook.com account. I was using an @gmail.com address to control my Microsoft account (that I used to buy the Microsoft Family subscription) and getting this error. As soon as I created a new @outlook.com account (which you can do during the Microsoft account sign-in process) and used that (only) for the Microsoft account login/management ...I was able to add both my work and Gmail accounts to Outlook app. I also have the new 'alias' @outlook.com account (that I created to control my Microsoft account) also on Outlook as the first/default account ...but I just ignore/hide it.
Just wanted to chime in -- this was exactly the solution for me. Because my Office 365 Family was under my personal email, I had to create FIRST an account for Outlook under my personal credentials. Then I was able to add the second account which was the work account I really wanted. Thank you for figuring that out because I was starting to lose my mind trying to login with my work credentials and getting that error message!!
