Forum Discussion
Temporarly suspended
Hi TechGuy185,
Did you try to change your password when you experienced this issue?
Are you using an account that's linked to Exchange? Message trace and message header analyzer can be done to check if the email you received of your account locked is not a phishing email.
To use the message header analyzer- check the website mha.azurewebsites.net. Select the message, click on view- message details to get the message analysis. Copy and paste the header into the box.
Get more information here - https://learn.microsoft.com/en-us/connectivity-analyzer/message-header-analyzer.
Also, contact Microsoft Support for further investigation.
If you find this information helpful, please mark it as best response which will assist others with the same question.
/Temitope Victoria
#temitopevictoriacompany
Hi,
Yes, in the past I have changed my password when it has suspended me but it kept doing it, the password now is 20 characters, 128bits strength and unique.
I managed to unlock the account by waiting a few minutes after 12 Midnight and putting in my phone number again, it worked OK this time, there must be a limit to how often you can try in a day.
No, I don't use the account linked to Exchange, I just use it on the web. I may just create a slightly different email and tell the person I email to use that address.
The message header looks normal I guess, just shows protonmail and outlook hosts.
Thanks for the reply.