Forum Discussion
Sync Issues
I have an end user who is on Outlook 2016 with on-premise exchange and we here inbox only updates when I click "Update Folder" in send/receive ribbon. I tried cleaining the local cache on the i...
Putting it into safe mode actually made it stop working and even without safe mode it wasn't connecting.
I did check at the file location of and notice our Carbonite was grabbing this file to back up and I think this was causing conflict on the sync.
Once I stopped syncing it from carbonite it came back.
I did check at the file location of and notice our Carbonite was grabbing this file to back up and I think this was causing conflict on the sync.
Once I stopped syncing it from carbonite it came back.
It sounds to me that it's switched to work offline mode. Go through the tabs (I'm not in front of a pc) and check that work offline is not enabled
Gideon
Gideon