Subject: Unable to Access Microsoft Account - Recovery Attempts Failing (Error 0x80048820)

Hi all, 

Currently, we're facing an urgent issue regarding a high-priority user at our company who lost access to their Outlook email account approximately 2 months ago. This account contains critical information for the business, and despite numerous attempts, we've been unable to regain access.

Issue Description:  
The affected user has tried several times to recover the account via Microsoft's password recovery process. While the verification code does successfully arrive at the designated recovery email, it fails to work when entered, even on the very first attempt. Additionally, we've encountered several error messages during the recovery and login attempts:

- Something went wrong (Error 0x80048820)  
- Too many tries, please try again tomorrow (when recovering via email verification code)  
- Outlook cannot connect you right now  
- This task is temporarily unavailable due to too many incorrect password attempts  
- Too many requests  
- Using phone: You’ve tried too many codes today, please try again tomorrow (appearing on the first or second attempt)

Troubleshooting Steps Taken:  
We’ve already attempted the following fixes:

- Synchronizing the PC’s time and date settings  
- Using wreset.exe to reset the Microsoft store connection  
- Disabling the firewall  
- Resetting the Internet Explorer connection options  
- Trying to log in using a VPN  
- Attempting login from a different device  
- Logging in via InPrivate browsing  
- Clearing browser cache and cookies

Unfortunately, none of these approaches have resolved the issue. All related screenshots of the errors are available in Portuguese (Brazilian) if needed.

Request for Help:  
Has anyone encountered a similar issue or have suggestions for additional troubleshooting steps we could try? We're open to any advice as this issue has become critical for our operations.

Thank you in advance for your assistance!