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JoelGDucharme's avatar
JoelGDucharme
Brass Contributor
Mar 13, 2024

Sort alias emails in new Outlook

Hi,

 

I have my own email address for work but I also manage the general "admin" address. I have added this email as an alias in M365. Now, I get all the emails in my inbox. Is there a way to make a rule in the new outlook to move the admin ones to an admin inbox folder?

 

Thanks

2 Replies

  • Teresa_Cyrus's avatar
    Teresa_Cyrus
    MVP
    Mar 18, 2024

    JoelGDucharme 

     

    By design, an alias account handles incoming messages only, which are sent to your primary mailbox. You may want to work with the IT Team and request a shared email account. This way, you can receive and send messages under the General Admin account, not your work account. 

     

    Shared Mail Account vs. Alias Account
    Video: https://youtu.be/1qblNyc5KjI?si=G0-3bdbuaUf7UD5u&t=8


    If creating a shared mailbox is not an option, you can create an Inbox rule to move the GA emails to a folder. 

     

    If you find this information helpful, please mark it as the best response, which will assist others with the same question.

    /Teresa
    #traccreations4e 03/17/2024

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