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phil-the's avatar
phil-the
Copper Contributor
Apr 04, 2021

Something Went Wrong - adding IMAP account

The ost file for an IMAP account got corrupted and would not repair. So I removed the account. I tried to add it again, but I keep getting 'Something went wrong' message.

I can see the test/set-up messages arrive OK if I view the account on another device, so I believe the settings I have are correct.

It seems to be creating a zero byte ost file. I have tried deleting this. I also tried running chkdsk /f to fix any disk errors on the C: drive.
Outlook version 2102(Build 13801.20360)

  • phil-the's avatar
    phil-the
    Copper Contributor
    Apr 05, 2021

    I eventually managed to add the account by going through Windows Control Panel, and using the Mail option in there to create the account.

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