Forum Discussion
MDTVHE
Jun 02, 2023Copper Contributor
Some emails don't arrive in outlook the first time.
Many employees complain that when they send an email to an external recipient, the email actually arrives. When the recipient replies, the answer doesn't arrive. The employee sends a reminder to th...
MathieuVandenHautte
Jun 03, 2023Iron Contributor
Hi MDTVHE ,
My questions:
- You are using Exchange Online?
- Did you also run a Message trace (EXO admin center > Mail Flow > Message Trace)?
- Did the recipients got any Non-delivery reports (NDR) back?