Forum Discussion
Shared Mailboxes or Calendars not updating since mid Jan 2022 unless disable Shared Mailbox Caching
Hello. We're an MSP and since around 17th/18th Jan we've had one or two users in 7 different companies (tenants) report issues with shared mailboxes or shared calendars they have access to not upda...
UN-checking "Download shared folders" continues to be the #1 fix for many Outlook issues. Over the years, and even still today. It should be set to UN-check org-wide in every organization, minus exceptions where for some reason it MUST be checked. Otherwise, always UN-check it.
It has always caused issues. It always will cause issues. Cached Mode is great, but only for the primary mailbox of any added accounts. Nothing else.
Any concerns about performance due to NOT caching shared folders will be trumped by all the mysterious Outlook issues that will simply vanish.
The most commonly impacted people in this topic are admin assistants who have to manage bigwig's stuff for them. Those bigwigs are reckless with their mailbox content and the admin assistants have to feel all the pain, usually via the "Download Shared Folders" setting being checked. Admin assistants feel like they've won the lottery after you turn that setting off. The bigwigs also stop getting upset about their missing meetings or otherwise-corrupt-somehow Calendar/Contact items.
It has always caused issues. It always will cause issues. Cached Mode is great, but only for the primary mailbox of any added accounts. Nothing else.
Any concerns about performance due to NOT caching shared folders will be trumped by all the mysterious Outlook issues that will simply vanish.
The most commonly impacted people in this topic are admin assistants who have to manage bigwig's stuff for them. Those bigwigs are reckless with their mailbox content and the admin assistants have to feel all the pain, usually via the "Download Shared Folders" setting being checked. Admin assistants feel like they've won the lottery after you turn that setting off. The bigwigs also stop getting upset about their missing meetings or otherwise-corrupt-somehow Calendar/Contact items.