Forum Discussion
Shared Mailboxes or Calendars not updating since mid Jan 2022 unless disable Shared Mailbox Caching
TJMSP It's being tracked now as a service disruption.
Service Degradation for Exchange Online: EX316072 - Users' shared mailboxes aren't automatically refreshing for new email in the Outlook desktop client
Any update on a fix for this ? this is affecting a number of users at our company and is proving disruptive.
Current status: We've determined via our analysis of affected databases associated with Outlook user profiles that we don't have sufficient evidence delineating how data is actively corrupted to conclusively determine the precise source of impact. While we're continuing to determine the best methodology required to collect this diagnostic data, we've verified via internal testing and with some affected users that impacted mailboxes can effectively resolve the issue by creating new Outlook profiles for users, following the steps outlined in this document https://support.microsoft.com/en-us/office/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d
I'm testing this now, but I have little faith...
MS is severely underestimating this problem and its impact
Hmm this seems to apply to Microsoft Outlook desktop etc right? I'm experiencing this issue using outlook.com - I don't use the desktop software.
This is awesome good job M$!
Hardcore start to the year.
First the domain controllers (2012R2, 2016, 2019)were killed by the epic security update causing them to reboot in circles requiring safe mode to uninstall.
Then the super update for terminal servers making them literally terminal.... Untill you uninstall it..
On 2013 office the ms upload center is crashing on launch with every single run.
Never versions can't sync shared mailboxes or Calendars.
As a bonus, some users have a never ending 'retrieving info from exchange' when they receive an image in the body of an email.
Absolutely great job on the updates in 2022 gotta love how little attention they give to any of these too.All we have are workarounds involving mostly re-creating the users mail profile which works for a week or so untill the issue comes back.
Care to advise how should we tell users not to ask for alternative solutions for emails when all you can provide them with are mediocre workarounds with their issues returning ?
Seems the real solution is to not use Microsoft products in the first place.Why is it always such a nightmare when you have to keep MS products updated...
- Create new Outlook profiles for affected users? Sure. Is Microsoft going to send a rep to run around and do this for every affected user in my organization? Even though the individual could do these steps themselves they will not and want someone from I.T. to do it for them and Ain't nobody got time for dat!
- Agreed. Still, the workaround does seem to work. Testing with 2 users now
