Forum Discussion
Shared Mailboxes or Calendars not updating since mid Jan 2022 unless disable Shared Mailbox Caching
Any update on this? Causing a lot of disruption for one of my customers. No mention of it on latest update on 26th Jan so i'm hesitant to switch back to cached mode just yet.
TJMSP It's being tracked now as a service disruption.
Service Degradation for Exchange Online: EX316072 - Users' shared mailboxes aren't automatically refreshing for new email in the Outlook desktop client
Any update on a fix for this ? this is affecting a number of users at our company and is proving disruptive.
Current status: We've determined via our analysis of affected databases associated with Outlook user profiles that we don't have sufficient evidence delineating how data is actively corrupted to conclusively determine the precise source of impact. While we're continuing to determine the best methodology required to collect this diagnostic data, we've verified via internal testing and with some affected users that impacted mailboxes can effectively resolve the issue by creating new Outlook profiles for users, following the steps outlined in this document https://support.microsoft.com/en-us/office/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d
I'm testing this now, but I have little faith...
MS is severely underestimating this problem and its impact
