Forum Discussion
Shared Mailboxes or Calendars not updating since mid Jan 2022 unless disable Shared Mailbox Caching
Hello. We're an MSP and since around 17th/18th Jan we've had one or two users in 7 different companies (tenants) report issues with shared mailboxes or shared calendars they have access to not upda...
gblackburn - our law firm is having the same issues, started around Jan 11. We have multiple users accessing a user account. Started having issues with employees unable to search and new items not appearing in the inbox. Have unchecked the "download shared folders" cache for most users and it was ok for awhile, but now we are seeing everything from deleted emails reappearing in the inbox, to draft emails disappearing, to the inability to change a category on an email and have it stick, and searching remains an issue. Not all users are experiencing the same problems, but almost all of our users are experiencing some issue. This shared mailbox is our incoming email box for all of our workflow and this is causing major efficiency issues for the users and myself having to try to troubleshoot the problem. It is too coincidental for everyone to have the same problem at the same time. Had to be something in the recent update. Help please Microsoft.