Forum Discussion
shared mailbox: status and person markers
Hello. We have a mailbox in the company for several employees like info@mycompany. Now the employees should be able to mark e-mails with their name and assign a status such as in process or done. Th...
You can use categories or folders to signify who an email is assigned to. You can create a category or folder with the assignees name and either move an email into their folder or add their category to the email to signify assignment. To track if an email has been resolved, you can also create categories such as open, pending, or closed. If you want to learn more about how to best organize collaboration using Outlook Shared Mailbox, you can read https://sbx.tools/knowledge-base/outlook/shared-mailbox-best-practices-and-limitations.